Cancellation & Refund Policy
Operator details must be completed before launch.
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[LEGAL ENTITY], [REGISTERED ADDRESS], [HOSTING COUNTRY], and [RETENTION PERIOD] so the documents accurately describe the live service.This policy applies when paid features launch. It must match the billing flow and mandatory consumer law.
Subscriptions
Users may cancel future renewal through [ACCOUNT/BILLING METHOD]. Access continues until the end of the paid period unless otherwise stated.
Refund requests
Contact support@gesd.co.uk with the account email, transaction reference and reason. Refund rights under applicable consumer law are not excluded.
Trials and promotions
Any trial length, conversion date, price and cancellation deadline must be clearly displayed before activation.
Service failure
Where the service materially fails to meet a mandatory consumer guarantee, remedies may include repair, replacement, credit or refund as required by law.